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What is Quality Management System (ISO 9001)?

ISO 9001 is also referred to as the Quality Management System (QMS) standard, which aims to establish a system that manages quality throughout the organization. Management, in general, means planning, controlling, directing, and monitoring, and in the ISO 9001 standard, all of these actions are carried out with a quality approach.

An organization that implements the standard commits to producing a product that has quality stability. This means that if a product is produced as a grade 1, it should not downgrade to grade 2.

Another important aspect of ISO 9001 is the presence of systemic thinking and a process approach. The ISO 9001 standard views the organization as a system and creates good communication between the organization’s units to provide better services to customers, in addition to improving the quality of communications and services.

Regarding this standard, it should be noted that it tries to implement order by creating requirements. Organizations must turn the processes and actions that affect customer satisfaction and quality production into written form and write specific methods to produce a consistent quality product.

What are the advantages of the quality management system (ISO 9001)?

The quality management system (ISO 9001) has advantages such as:

• The ability to provide products and services that are in line with customer requirements and legal regulations.
• This system facilitates opportunities to increase customer satisfaction and ease the implementation of ISO 10002 and 10004.
• Another advantage of this system is addressing threats and opportunities related to the organization’s field of work and objectives.
• The ability to demonstrate conformity by meeting specified requirements is also another advantage of this system.

What is the customer complaint management system (ISO 10002)?

ISO 10002 is a quality management support standard developed by the International Organization for Standardization. This standard provides guidance on the process of handling complaints about an organization’s products, including planning, design, implementation, maintenance, and improvement of the system. This standard is not applicable for disputes that originate outside the organization or relate to employees.

The main goal of this standard is to achieve customer satisfaction by creating a customer-oriented environment and being prepared to respond to customer complaints and solve their problems.

This standard requires organizations to inform stakeholders about how complaints are handled and the process of addressing them in an appropriate manner. Impartiality is observed in handling complaints, and no cost is imposed on the customer for making a complaint. Personal information and the identity of the complainant are not disclosed unless necessary, and the organization adopts a customer-oriented approach in handling complaints. Complaint handling is clearly carried out, and the principle of continuous improvement is appropriately observed in addressing complaints.

Advantages of using the customer complaint management system (ISO 10002):

• Increasing the organization’s capability to identify and analyze root causes of dissatisfaction and take action to address shortcomings.
• Creating a customer-oriented approach in the organization’s personnel and increasing their skills in relation to customers.
• Obtaining market share through prioritizing customers and creating an open environment for their feedback.
• Compatibility of ISO 10002 standard with ISO 9001 standard and the ability to independently implement this standard.

What is the ISO 45001 Occupational Health and Safety Management System?

Every organization has a responsibility to ensure that the risks that may arise from its activities and affect individuals (employees and managers, contractors, or visitors) are reduced, especially when these individuals are employed by the company and carry out the organization’s activities as their profession and job. This standard has the following specifications:

• Defines a framework in which the organization takes care of the health and safety of its employees.
• A set of laws, policies, processes, and objectives to prevent occupational health and safety hazards and minimize workplace risks.
• It is unique to each organization and must be in accordance with legal requirements, occupational health and safety hazards, and business processes applied in the organization.

What are the benefits of ISO 45001?

Continuous improvement

By implementing ISO 45001, you can develop a culture of continuous improvement in the organization to ensure that variable risks are considered. By choosing the ISO 45001 certificate, the required annual ISO surveillance audit helps your organization be aware of the necessary requirements in your industry.

Cost reduction

Protecting employees and workers against accidents is just one part of the benefits of obtaining ISO 45001, and it can also create a good financial sense. Because reducing accidents in the workplace can reduce payments such as insurance premiums, fines, and sick pay.

Reputation and credibility enhancement

Whatever your industry is, making your organization aware of occupational health and the best safety practices can improve the understanding of employees, customers, stakeholders, and regulators. This can be amazing for your business and can be the extra feature that sets you apart from your competitors.

Risk Reduction

ISO45001 requires a proactive approach to risk management. In other words, obtaining ISO 45001 will cause all elements of the organization to be reviewed, first identifying the risks and then implementing measures to reduce them. Implementing ISO 45001 in your industry can improve safety and health management in the workplace and reduce the likelihood of preventable accidents affecting daily activities.

Creating Health and Well-being

Implementing ISO 45001 demonstrates a real commitment to employee well-being. Employees want to work in an organization where their physical and mental health is taken seriously. There is a risk in every work environment, and the presence of systems to keep employees safe improves morale and increases productivity.